Returns & Refund Policy

Last updated: August 5, 2026

At ZIVON STORES, we want you to be completely satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges and refunds work.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item is unused, unworn, and in the same condition you received it
• The item is in its original packaging, with all accessories, manuals and free gifts included
• You have proof of purchase — your order number, payment reference, or the receipt/invoice sent to your email
• The item is not on the non-returnable list below

2. Return Window

You may request a return within 3 calendar days of the delivery date shown on your order confirmation. Requests made after this window will not be eligible for a refund or exchange, except where the item arrived faulty or damaged (see Section 7).

3. Non-Returnable Items

For hygiene, security and manufacturing reasons, the following items cannot be returned unless they are faulty on arrival:

• Earphones, earbuds and other in-ear audio accessories once the seal has been opened
• Items marked "Final Sale" or purchased at a clearance discount
• Gift cards and digital/downloadable products
• Items with a broken security seal, missing serial number, or signs of use/damage caused by the customer

4. How to Request a Return

1. Email order@zivonstores.com with your order number, the item(s) you'd like to return, and the reason for the return.
2. Our support team will review your request and reply within 1–2 business days with return approval and instructions.
3. Pack the item securely in its original packaging and send it to the return address we provide, or hand it to our courier if a pickup is arranged.
4. Once the item is received and inspected, we'll notify you by email of the approval (or rejection) of your refund.

5. Refunds & Processing Time

All payments on ZIVON STORES are processed securely by GlobalPay & Paystack. We do not store or have access to your card details at any point. Refunds are always issued back to the original payment method used at checkout — card, bank transfer, USSD or mobile money — and cannot be redirected to a different account or card.

• Card payments: refunded to the same card, typically reflecting within 3–7 business days depending on your bank
• Bank transfer / USSD / mobile money: refunded to the account used, typically within 3–7 business days
• Shipping fees are refunded only when the return is due to our error (wrong, damaged, or faulty item)

You will receive an email confirmation once your refund has been processed by GlobalPay & Paystack.

6. Exchanges

If you'd prefer a different size, color or model rather than a refund, let us know when you request your return. Exchanges are subject to stock availability. If the replacement item costs more, we'll send a secure payment link for the difference; if it costs less, we'll refund the difference to your original payment method.

3. Damaged, Wrong or Faulty Items

If your order arrives damaged, incorrect, or develops a fault covered by warranty, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement, repair, or full refund — including any shipping costs — at no extra charge to you. Laptops purchased through ZIVON STORES carry a 24-month warranty; please quote your order number when reporting a fault.

8. Return Shipping Costs

If you're returning an item because you changed your mind, return shipping is the customer's responsibility. If the return is due to our error — a wrong, damaged, defective or missing item — we cover all return shipping costs and will arrange a free pickup where possible.

9. Contact Us

Our support team is available to help with any questions about your order, return or refund.