Privacy Policy

Last updated: August 5, 2026

1. Introduction

ZIVON STORES ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our website or place an order. This policy explains what information we collect, why we collect it, and how it is used, stored and protected.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: full name, email address and phone number
• Delivery details: street address, city and state
• Order information: items purchased, quantities and order history
• Communications: messages you send us via email or our contact channels

We also automatically collect limited technical information such as your browser type, device type and general usage data (e.g. pages visited) to help us run and improve the site.

We do not collect or store your card number, CVV, or bank PIN at any point — these are entered directly into our payment processor's secure interface.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including delivery and customer support
• Verify payments and prevent fraudulent transactions
• Send order confirmations, shipping updates and receipts
• Respond to enquiries, returns and warranty requests
• Improve our website, products and customer experience
• Comply with legal, tax and regulatory obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information to third parties.

4. Payments & Card Security

All payments made on ZIVON STORES are processed by GlobalPay & Paystack, a licensed and PCI-DSS compliant payment service provider. When you pay by card, bank transfer, USSD or mobile money, your payment details are entered directly into GlobalPay & Paystack's secure, encrypted checkout — they pass through our servers only as an encrypted confirmation of a successful transaction, never as raw card data.

Every transaction is protected with 256-bit SSL encryption. Your payment reference, transaction status and amount are the only payment-related details we store, and these are used solely for order verification, receipts and support.

5. How We Share Information

We share personal information only where necessary to run our business:

• Payment processing: GlobalPay & Paystack, to securely process and verify your payment
• Delivery partners: couriers and logistics providers, to deliver your order to the address you provide
• Service providers: hosting, email and analytics providers who help us operate the website, under confidentiality obligations
• Legal requirements: where required by law, regulation, or a valid request from a government or regulatory authority

We never share your information with third parties for their own marketing purposes without your consent.

6. Cookies & Tracking

Our website uses cookies and similar technologies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings at any time, though some features — such as the shopping cart — may not work properly without them.

7. Data Security & Retention

We apply reasonable technical and organisational safeguards — including SSL encryption and access controls — to protect your information from unauthorized access, alteration, disclosure or destruction. We retain order and transaction records for as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting and tax obligations.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal retention obligations
• Withdraw consent to marketing communications at any time
• Ask us how your information is used and who it's shared with

To exercise any of these rights, contact us using the details in Section 11.

9. Children's Privacy

ZIVON STORES is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page will always show the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, reach out to us.